All our pet tags are engraved in-house in Australia. We ship your order within 1 business day.
For Australian orders, standard delivery takes 3-7 business days on average.
Express delivery currently takes 1-3 days on average, however please be patient with AusPost as they may be dealing with delays since COVID-19.
This means the total turnaround time from the moment you place your order, is approximately 4-10 business days for standard deliveries, and 2-5 business days for express deliveries.
We offer easy refunds or replacements if we made a mistake with your order.
Simply contact us and we’ll send through further instructions.
Due to our products being custom engraved, we hope you understand that we can’t accept change-of-mind returns for refunds.
You will receive an email once your order has been shipped.
Please note that there may be unexpected shipping delays since COVID-19. If you have any questions or concerns, please don’t hesitate to contact us.
Orders:
I made a mistake with my order
If you made a mistake with your order, contact us immediately and we’ll try our best to accommodate you. Please note if your order has already been engraved and shipped, we may not be able to offer a refund.
Shipping & Returns:
What delivery methods do you offer and how much do they cost?
Australian Orders
We offer a variety of different shipping options to suit your needs, and free shipping for orders over $75. All our orders are shipped with Australia Post. If you experience any issues with the delivery of your order, please don’t hesitate to contact us.
Standard Shipping ($5.95)
- Australia Post with tracking
- 3-10 business days
Express Shipping ($9.95)
- Australia Post with tracking
- 2-5 business days
New Zealand Orders
All our orders are shipped with Australia Post and prices are shown in Australian dollars. If you experience any issues with the delivery of your order, please don’t hesitate to contact us.
Standard Shipping ($A11.40)
- Australia Post with tracking
- 3-10 business days
Express Shipping ($A22.65)
- Australia Post with tracking
- 2-5 business days
Where do you ship to?
We ship within Australia and to New Zealand. If you live somewhere else and would like to place an order, please contact us and we’ll do our best to accommodate you.
Where do you ship from?
We ship all our products from Perth, Australia.
How long will it take to receive my order?
Standard delivery options take 3-7 business days on average.
Express delivery currently takes 1-3 days on average, however please be patient with AusPost as they may be dealing with delays due to COVID-19.
This means the total turnaround time from the moment you place your order, is approximately 4-10 business days for standard deliveries, and 2-5 business days for express deliveries.
| PO Box 642, Victoria Park, WA, 6979 | +61 457 468 763 (text only, please) | ABN: 59 629 267 689 | From the folks at 
