Delivery & Returns

Due to our products being custom engraved, we hope you understand that we can’t accept change-of-mind returns.

We offer easy refunds or replacements if we made a mistake with your order. If that happens, we want you to know that we’re truly sorry. We do our best to provide you with great service, but sometimes innocent mistakes still happen.

If you feel like there’s anything at all wrong with your order, please contact us and we’ll investigate and send you further instructions as soon as possible.

Where do you ship from?

All our products are shipped from Brisbane, Australia.

Where do you ship to?

We ship within Australia and to New Zealand.

If you live somewhere else and would like to place an order, please contact us and we’ll do our best to accommodate you.

What delivery methods do you offer and how much do they cost?

All our orders are shipped with Australia Post. If you experience any issues with the delivery of your order, please don’t hesitate to contact us.

Australian Orders

We offer a variety of different shipping options to suit your needs, and free express shipping for orders over $75.

Standard Shipping ($4.95)

  • Australia Post with tracking
  • 3-10 business days

Express Shipping ($8.95)

  • Australia Post with tracking
  • 2-5 business days

New Zealand Orders

All our orders are shipped with Australia Post and prices are shown in Australian dollars. If you experience any issues with the delivery of your order, please don’t hesitate to contact us.

Standard Shipping ($A11.40)

  • Australia Post with tracking
  • 3-10 business days

Express Shipping ($A22.65)

  • Australia Post with tracking
  • 2-5 business days

How quick will you ship my order?

All our pet tags are engraved in-house in Australia. We ship your order within 1 business day, and try to get express orders out as quickly as possible.

Standard delivery options take 3-7 business days on average.

Express delivery currently takes 1-3 days on average, however please be patient with AusPost as they may be dealing with delays due to COVID-19.

This means the total turnaround time from the moment you place your order, is approximately 4-10 business days for standard deliveries, and 2-5 business days for express deliveries.