All our pet tags are engraved in-house in Australia. We ship your order within 1 business day.
For Australian orders, standard delivery takes 3-7 business days on average.
Express delivery currently takes 1-3 days on average, however please be patient with AusPost as they may be dealing with delays due to COVID-19.
This means the total turnaround time from the moment you place your order, is approximately 4-10 business days for standard deliveries, and 2-5 business days for express deliveries.
We offer easy refunds or replacements if we made a mistake with your order.
Simply contact us and we’ll send through further instructions.
Due to our products being custom engraved, we hope you understand that we can’t accept change-of-mind returns for refunds.
You will receive an email once your order has been shipped.
Please note that there may be unexpected shipping delays due to COVID-19. If you have any questions or concerns, please don’t hesitate to contact us.