Frequently Asked Questions

All our pet tags are engraved in-house in Australia. We ship your order within 1 business day.  

For Australian orders, standard delivery takes 3-7 business days on average.

Express delivery currently takes 1-3 days on average, however please be patient with AusPost as they may be dealing with delays due to COVID-19.

This means the total turnaround time from the moment you place your order, is approximately 4-10 business days for standard deliveries, and 2-5 business days for express deliveries.

We offer easy refunds or replacements if we made a mistake with your order.

Simply contact us and we’ll send through further instructions.

Due to our products being custom engraved, we hope you understand that we can’t accept change-of-mind returns for refunds.

You will receive an email once your order has been shipped.

Please note that there may be unexpected shipping delays due to COVID-19. If you have any questions or concerns, please don’t hesitate to contact us.

If you made a mistake with your order, contact us immediately and we’ll try our best to accommodate you. Please note if your order has already been engraved and shipped, we may not be able to offer a refund.

Australian Orders

We offer a variety of different shipping options to suit your needs, and free shipping for orders over $75. All our orders are shipped with Australia Post. If you experience any issues with the delivery of your order, please don’t hesitate to contact usStandard Shipping ($4.95)

  • Australia Post with tracking
  • 3-10 business days

Express Shipping ($8.95) 

  • Australia Post with tracking
  • 2-5 business days

New Zealand Orders

All our orders are shipped with Australia Post and prices are shown in Australian dollars. If you experience any issues with the delivery of your order, please don’t hesitate to contact us.

Standard Shipping ($A11.40)

  • Australia Post with tracking
  • 3-10 business days

Express Shipping ($A22.65)

  • Australia Post with tracking
  • 2-5 business days

We ship within Australia and to New Zealand. If you live somewhere else and would like to place an order, please contact us and we’ll do our best to accommodate you.

We ship all our products from Brisbane, Australia.

Standard delivery options take 3-7 business days on average.

Express delivery currently takes 1-3 days on average, however please be patient with AusPost as they may be dealing with delays due to COVID-19.

This means the total turnaround time from the moment you place your order, is approximately 4-10 business days for standard deliveries, and 2-5 business days for express deliveries.